3 waiting on you
last pass6d ago
open7 charges
at risk$1.7k/mo
stopped4
recovered$967
kill window30 s
cap4 of 15
$9/monthConnect Stripe
Northlight · acct_demo / 4 rungs over 7 days

You set the schedule. The gate decides whether it runs at all.

Offsets are counted from the first failure, not from the last attempt, so a late pass can never stretch the ladder past the span you chose.

On this page

The overnight pass

The pass runs once a night against your own Stripe Billing account. It reads the charges that failed, checks each one against the gate, works out whether the next rung is due, and stages what is due behind the kill window. It is the only thing in the product that decides a rung is due.

Your last pass wrote 24 receipts and ran 6d ago.

The schedule you set

rungwhenretries the cardwrites the customer
Quiet retry1 day after it failsyesno
First notice3 days after it failsyesyes, friendly
Second notice5 days after it failsyesyes, firm
Final notice7 days after it failsyesyes, final

The first rung is silent on purpose. A card that failed on a Tuesday balance often clears on a Wednesday and the customer never needs to hear about it. Day three is the first time they hear anything, which is also the first point at which a balance problem has had a payday to resolve itself.

The gate that fails closed

Three independent stop signals are checked before any reattempt, in the order they degrade. Any one of them ends that charge permanently. There is no flag anywhere that gets past this.

  1. The issuer's own advice code. do_not_try_again is the issuer saying the card must not be used again for this charge.
  2. Stripe's hard decline list, 9 codes: incorrect_number lost_card pickup_card stolen_card revocation_of_authorization revocation_of_all_authorizations authentication_required highest_risk_level transaction_not_allowed
  3. The raw network response code, when neither of the first two came through: 04, 07, 12, 14, 15, 41, 43, 46, 57, R0, R1, R3.

The issuer returned the advice code do_not_try_again — the card must not be used again for this charge.

Stripe · Card declines · advice codes

The network hard-declined this card (pickup_card). Stripe does not retry this code and neither do we — recovery needs a new payment method.

Stripe · Automate payment retries · Hard decline codes

Our own cap is 4 retries per customer per failed charge, and it cannot be configured to or past 14. The card networks allow 15 reattempts in 30 days, so the ceiling is enforced in code rather than left to whoever fills in the settings page.

The kill window

Approving does not send. It stamps the approval and sets a release instant 30 seconds out, and the dispatcher's claim query filters on that instant. Undo does not race the send, because until that instant there is nothing to race: the dispatcher cannot see the row.

The window covers both halves of a rung, the retry against the card and the note to the customer. A retry that has left cannot be taken back. The authorization is already at the issuer and it counts against the network's own reattempt ceiling.

How much it does on its own

This account is in copilot. Copilot never fires on its own: every rung that comes due waits for a tap. Autopilot fires, except for charges over the threshold you set, which is $500.00 of monthly recurring revenue by default ($500.00).

Autopilot is earned. 10 approvals with no edit unlock it, and this account has 6. It is not unlocked yet. The hard decline stop is not a mode and autopilot does not weaken it.

Rails

railaccountstatelast synced
stripeNorthlight · acct_democonnected6d ago
resendbilling@northlight.exampleconnected6d ago

CardChase never sees a card number. It reads the brand, the last four digits and the decline code from Stripe, and retries are executed by Stripe against the payment method already on file.

The plan

The price is in the rail beside this. There is no trial and no free plan. The live console you are reading runs on the demo book, which needs no account and no card.

WHEN THE LADDER CHANGES

CardChase reads last night's failed charges, stages the retries and stops the ones that will not recover. Which rungs it will stage and how long the kill window runs both change. Leave an address and CardChase writes when they do.

CardChase

Sign in

Sign in to CardChase.

Use the address your subscription was bought with. The account already exists.

or use your email